6/23/2023 0 Comments Delivery status not updated ebayIf eBay doesn't waive the violations, ShipStation should be responsible for the lost income. Let me know if you agree. If youre experiencing issues with your eBay orders tracking. 328329 hacking, 318 hard outages on eBay, 268269 high shipping costs. If you dispatch an order, then add tracking later, eBay will not receive tracking information. This happens for a number of reasons (just forgetting, a part-time carrier, etc.) Reply Dogework Additional comment actions Start a case with USPS ASAP It will NOT update on its own if the status has said that for over 2 days. The support person would not even acknowledge the request. 5859, 260262 buyer not complying with terms of transaction, 323 buyer not. Most common reason for this happening is that the delivery carrier forgot to scan it on delivery. I requested during a support chat that ShipStation contact eBay to explain the problem and advocate for eBay to waive these violations to prevent the higher fees and loss of sales. To make matters worse, eBay algorithms can take months to restore the status even when all subsequent tracking is uploaded on time. Losing the status will ost higher commissions and possibly reduce sales. Visit the Post Office Of course, you can always go down to the post office to enquire about your parcel. In any case, USPS customer service will do everything they can to locate your mail and provide you with answers. ![]() As you know, timely uploading of shipping info is necessary to maintain the highest seller status. You can also call 1-80 USPS technical support, or 1-80 the delivery tracking number. I'm surprised that ShipStation has not notified users about the bug. ![]() You can do so by using the dropdown next to Purchase Shipping on the left of the records list. I had a shipment I sold not update as delivered. If you are, enter the tracking data immediately. Get customer service on the case pretty soon. If your package hasn’t arrived (like in my case), all you can do is wait for someone to check out that van and sees that there are some undelivered items, scans them and puts them back on track. ![]() I use the eBay Java SDK Version 797 every API call returns Success. You should immediately check the Awaiting Shipments tab in Manage Orders to see if you are affected. I expected the order status to be SHIPPED. ShipStation has a known issue that for some customers tracking info is not uploading to eBay.
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